Government Entity Reduces Lost Assets by 20% via Digital Transformation of Their Service Management Operations
Enhanced processes and process automation streamlines enterprise service management operations for better traceability of assets and faster request resolution.
Law Firm Outsources IT for Superior Support and Cost Savings
Bridgenext’s Virtual CIO, managed IT and help desk services deliver highly mature service management model.
Banking Institution Dramatically Increases Customer Satisfaction by Optimizing their Help Desk
Bridgenext’s managed L1/L2 help desk team increases first call resolution by 60%.
Healthcare Agency Automates Claims Submission and Inquiry Processes for Powerful Efficiencies
60% of 1.1 million annual claim inquiries now electronically fulfilled with automated query response.
Digital Transformation of ESM Program Improves Customer Satisfaction for Government Agency
Modernized service management brings 15% YoY improvement in resolution time for cross-agency support tickets.
Financial Services Firm Overhauls IT Service Management Program for Substantial Improvements in Change and Asset Management
New ITSM platform provides foundation for effective digital enablement across family of brands.