Ensure Effective Delivery of Your Enterprise Services
IT Ops and IT service management play a critical role in supporting your overall business operations. It is all about keeping your organization’s services running smoothly, securely, and efficiently so your employees can focus on delivering amazing customer experiences.
Lean on 25+ Years of IT Service Management Expertise
Navigate the rapidly changing world of IT service operations with Bridgenext! We help you address your traditional user-to-help desk interactions and, more importantly, your critical system-to-system interactions and their impact on delivering quality IT services. Simply put, we help you implement good service and process design with monitoring to proactively detect and resolve issues as they arise.
Our IT Ops & ESM Services
Bridgenext is ideally positioned to help you apply the principles of IT service management to business services across your entire organization. We are there every step of the way to help you navigate service operations — from strategy and process consulting, to platform selection, implementation, and ongoing management and support.
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Streamline your enterprise service request process for IT, HR, procurement, facilities management, and more for improved service quality, higher customer satisfaction, and better resource optimization.
We help you build the processes, approval workflows, templates, platform, integrations, and self-service capabilities that centralize, optimize, and automate service request management from request to fulfillment and documentation.
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Looking to improve service quality, reduce downtime, and gain more efficient use of your IT resources? You’ll need a platform that aligns IT service management with your organization’s business processes, leveraging ITIL principles.
We help you build, optimize, integrate, and support common IT Service Management platforms like BMC Helix (remedy), Service Now, and Axios to extend their life, align configuration with your key organizational service objectives, and better enable your IT team to support the scale and pace of digital work.
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Level up your help desk to effectively support your business today and tomorrow. We evaluate your help desk function and take a shift-left approach to create enhanced business-specific service designs and processes that minimize your cost of delivering IT services by up to 70%. We can also integrate our best-in-class tools and resources into your services design to accelerate improvements.
From developing SOPs, SLAs, and knowledge bases for IT Ops teams to expanding self-service capabilities via portals and chatbots for empowered users, we make it simple to reduce the workload on your support teams, gain faster L1 resolution, and reduce the need for L3 escalation to minimize business impact.
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Proactively monitor how your users, partners, and clients experience your digital services. We help you gain a centralized, 360-degree view of the health and performance of your IT infrastructure with enterprise-class monitoring, event management, and analytics tools like SolarWinds and BMC AIOps that detect, analyze, and act on events that could impact your business.
Our Approach
We take the time to deeply understand your business model, capabilities, and potential gaps to inform our design-build-run approach to service management. The design is intentional, the build is robust, and the run is highly flexible.
Many integrators deploy highly advanced solutions for clients who are not ready to support them, which results in expensive shelfware. Our crawl-walk-run approach ensures that our clients move forward with a stable and consistent maturity model that drives adoption.
Our Work
School District Invests in Help Desk to Support Faculty and Students During Pandemic
Bridgenext provides critical IT services to aid remote learning.
ITSM Solution Transforms Media Customer Experience, Reduces Unresolved Support Tickets by 90%
Digitally enabled processes and automation substantially reduces unresolved customer support tickets and improves time to resolution by 25%.
BMC Remedy ServiceNow Integration Delivers a 30% Improved Resolution Time for Canadian Government
Canadian government integrates IT service management systems for optimized cross-agency collaboration and service delivery.