Your BMC Certified Solutions Partner
Unlock the power of BMC ServiceOps, AIOps and DataOps with a dedicated BMC Professional Partner. Trusted by category leaders and government agencies for more than 25 years, we bring broad and deep BMC, technology, and industry expertise to your team to automate business-aligned services and enhance your digital enablement efforts.
Our BMC Services
From advisory services to managed support, we provide a robust suite of solutions that optimize your BMC environment. Team up with a proven partner who has deployed six generations of the BMC ITSM platform for midsize and enterprise organizations across the Americas and Europe.
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Get a gap fit analysis to determine the best way forward in optimizing your service management initiatives.
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Evaluate BMC’s platform suite against your needs and select the right components to better align your service capabilities with your business objectives.
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Let us design and implement BMC platforms and enhanced processes that align with how you conduct business.
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Ensure your BMC service management deployment doesn’t remain a siloed approach. Expand its functionality for company-wide support capabilities that solve your cross-functional business challenges.
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Tap into client enablement programs that provide the appropriate guidance and technical capabilities to sustain long-term user adoption and continued maturity.
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Get help when and where you need it from certified experts who provide managed support for your BMC configurations and customizations, as a supplement to BMC’s standard software support.
BMC Helix Expertise
Leverage over 450 years of combined BMC service management experience across a variety of platforms.
Digital Service Management
- BMC Helix SaaS Enterprise Service Management™
- BMC Helix IT Service Management (ITSM)™
AI-Based Request Management
- BMC Helix Business Workflows™
- BMC Helix Digital Workplace™
- BMC Helix Virtual Agent™
AIOps
- BMC Helix Operations Management™
Digital Asset Management
- BMC Helix Discovery™
- BMC Helix Continuous Optimization™
Our Approach
Why Bridgenext? We start earlier and end later in the process as compared to our competitors, ensuring that your BMC platform can be used as early as possible and throughout your service management journey. We take the time to understand your specific needs and key initiatives, ensuring you get the most out of your BMC architecture by optimizing what you already have and investing where it makes sense.
Our Work
ITSM Solution Transforms Media Customer Experience, Reduces Unresolved Support Tickets by 90%
Digitally enabled processes and automation substantially reduces unresolved customer support tickets and improves time to resolution by 25%.
BMC Remedy ServiceNow Integration Delivers a 30% Improved Resolution Time for Canadian Government
Canadian government integrates IT service management systems for optimized cross-agency collaboration and service delivery.
Government Entity Reduces Lost Assets by 20% via Digital Transformation of Their Service Management Operations
Enhanced processes and process automation streamlines enterprise service management operations for better traceability of assets and faster request resolution.