Challenges of the Banking Dispute Process from a Customer Perspective
The dispute process in banking can often be frustrating and time-consuming for customers hampered by:
- Unclear Timelines – Customers often face delays and unclear timelines, adding to their frustration.
- Lack of Clear Communication – Uncertainty about claim status or next steps leaves customers feeling lost.
- Stressful Timelines – Long investigations can be especially tough when financial relief is urgently needed.
- Overwhelming Documentation Requirements – Gathering detailed evidence can be daunting, especially for those unfamiliar with the process.
- Inconsistent Support – Unhelpful or inconsistent responses from representatives further complicate the experience.
These challenges highlight the pressing need for banks to streamline and enhance the dispute resolution process, providing customers with a more seamless and supportive experience.
By adopting efficient, user-friendly solutions, banks can minimize delays, alleviate both customer and employee frustration, and foster stronger loyalty and satisfaction.
On Demand Webinar Details
In this panel session, we explore how advanced automation, integration and AI solutions like Agentforce are helping banks streamline their dispute processes, reducing manual effort and eliminating inefficiencies.
This not only empowers employees with better tools and automation, allowing them to focus on higher-value tasks, but also enhances the customer experience with faster, more accurate resolutions.
The result is a smoother, more responsive process that benefits both employees and customers, fostering increased satisfaction and trust on both sides.
Key Topics Explored:
- Growing disputes: Emerging trends in the banking industry
- Key challenges from both customer and bank perspectives
- Strengthening customer trust and loyalty through effective dispute resolution
- Leveraging digital tools for faster resolutions and enhanced support (Integration, Automation, and AI)
- Live demo: Enhancing dispute management
- Measuring the impact on customer satisfaction and employee experience
Meet the Panel:
- Kelly Horn, Banking Solution and Strategy Senior Director, Salesforce
- Scott Effler, Director of Salesforce Product Architecture, Technology and Strategy, Bridgenext
- Sean Hogan, Head of Business Development & Partnerships, Bridgenext
Learn more about how Bridgenext can help you unlock automation between your core banking systems and your Salesforce investments that will allow you to service your customers faster and more effectively.
Download the recorded session today.