08.28.25 By Foster Kaman
Quoting in transportation and logistics often creates a bottleneck. A request comes in, and your team reviews shipment details, checks rates, verifies capacity, formats the proposal, and sends it out. Depending on the volume and complexity, the customer may receive a quote in minutes, or it could take much longer. In 2025, any delay could be a deal-killer.
Customers expect instant responses. In a market where rates can be matched in minutes, the provider who responds first, with flawless accuracy, wins. Every extra minute in your quoting process costs you revenue and hands your competitors the advantage.
AI has quietly embedded itself into nearly every business process. From customer support to predictive maintenance, there’s hardly a workflow today without some form of AI-driven intelligence behind it.
The rise of generative AI solutions has accelerated this shift. Unlike traditional automation, generative AI doesn’t just follow rules, it understands intent, synthesizes information across systems, and produces outcomes in natural, human-like formats. That’s why every enterprise today is racing toward AI.
But building sustainable AI-powered processes is harder than it looks. Many pilots collapse under complexity, data quality issues, or the inability to scale. Only a few platforms deliver consistent, enterprise-grade results, and Agentforce is one of them.
Agentforce, Salesforce’s new agentic AI platform, is built to handle complex, multi-step processes that traditional automation can’t. It goes beyond single-task bots by acting like a digital teammate—capable of listening, reasoning, and executing across systems in real time.
We’ve harnessed the power of Agentforce to solve one of the logistics sector’s most persistent challenges: quoting delays. By combining generative AI’s ability to understand and generate with Agentforce’s orchestration capabilities, quoting becomes seamless, accurate, and lightning-fast.
Here’s how it works: the moment a request arrives, AI:
Customers submit a quote request by email, web form, chatbot, or phone. Agentforce’s AI interprets every detail, location, cargo type, timeline, special needs, regardless of how it is phrased or what communication channel is utilized.
Agentforce connects to live data across your systems, including capacity, fuel rates, and real-time transit data. The AI algorithms price the job accurately, factoring in every nuance and policy, with zero manual guesswork.
Generated quotes are sent directly to your customer’s chosen channel, email, portal, or SMS, along with automated follow-ups for pending quotes, ensuring you never miss an opportunity to win.
Once a quote is accepted, Agentforce automatically schedules the service, updates all stakeholders, and integrates with your operational systems, making handoffs frictionless.
The quoting process is the handshake before the deal, the moment where speed, precision, and presentation determine who earns the customer’s trust. In a volatile market, the ability to turn quotes around instantly and without errors is the only way forward.
Gain AI that delivers that capability today, without disrupting your existing systems. As an early Agentforce partner, Bridgenext has implemented these quote automation for T&L organizations across modes and geographies, building automation that fits their operations rather than forcing them to adapt to the tool.
Bridgenext has delivered over 1,000 Salesforce solutions, with 12+ years optimizing transportation and logistics operations. As an Agentforce Launch Partner, we deploy quoting automation that matches your workflows, regulatory environment, and business model, whether you’re a carrier, freight forwarder, or 3PL.
Learn more about Agentforce AI powered quote automation here.
Ready to discuss how you can deliver quotes in minutes, not hours? Connect with us.
