About the Client
A prominent digital real estate platform company, established in the early 2000s, began with the core mission of empowering consumers by providing unprecedented access to market information.
From pioneering the introduction of a proprietary valuation tool to cultivating a comprehensive ecosystem of real estate solutions, this platform has grown into the nation’s leading digital real estate application, trusted by hundreds of millions of users each month.
Its integrated suite of platforms plays a pivotal role in how individuals navigate the housing market, facilitating processes across buying, selling, and renting homes.
Goals
As the leading real estate application in America, the client sought to fortify its data and digital foundation to enhance service delivery to millions of users. Operating in a fast-paced, data-intensive, and highly regulated sector, the company consistently leveraged challenges as opportunities for both innovation and responsible leadership.
- Lead in Privacy and Data Security
The client aimed to uphold the highest standards of privacy and compliance, building user trust through secure, transparent data practices while advancing initiatives to meet evolving mandates such as CCPA and GDPR.
- Unify and Elevate Data Management
To support its diverse brands and experiences, the client aimed to establish a centralized, governed data architecture. This initiative sought to eliminate silos, ensure data integrity, and provide a unified, trusted view of the customer journey.
- Enable Rapid Experimentation and Real-Time Insights
The client aspired to empower their teams with accurate, readily available event data, to facilitate A/B testing, product optimization, and faster decision-making at scale.
- Deliver Personalized, Engaging Experiences
With rising user expectations, they looked to leverage high-quality, timely data to deliver tailored recommendations and interactions that enhance engagement and foster loyalty.
- Optimize Marketing Effectiveness Across Channels
As customer journeys span both digital and offline touchpoints, they aimed to refine their measurement frameworks to better understand performance and maximize return on ad spend.
Scaling at such a rapid pace requires evolving beyond legacy tools like Google Analytics. Rather than viewing this as a setback, they embraced the opportunity to advance compliance initiatives, centralize data governance, and modernize their search platform, strengthening their data foundation, driving innovation, and continuing their mission to simplify real estate for everyone.
Solution
As they scaled rapidly, it became evident that the company needed a trusted partner to expand its data and marketing capabilities. Managing customer interactions at a massive scale, meeting stringent privacy obligations, and delivering personalized experiences required more than incremental improvement; it demanded enterprise-grade platforms and long-term expertise.
That’s where Bridgenext stepped in. Over a 15-year partnership, Bridgenext collaborated closely with this real estate leader to design, build, and operationalize large-scale solutions that continue to drive its growth.
- Enabling Real-Time Customer Insights and Personalized Experiences through Clickstream Platform
The client developed its largest-ever in-house data platform to unify and capture customer interactions across web, mobile web, and native apps. By replacing legacy solutions like Google Analytics, the platform delivered reliable, real-time, customer-level visibility. It enhanced data quality, enabled rapid A/B testing, and provided marketing teams with first-party data for accurate attribution and personalization, all while ensuring compliance and reducing the risk of outages.
- CCPA Data Lake Agent Streamlining CCPA Requests Across Petabyte-Scale Data
To address growing privacy requirements, the client launched an automated compliance engine for the California Consumer Privacy Act (CCPA) and similar regulations. The solution streamlined user data export and deletion requests across petabyte-scale data lakes, with built-in auditability and monitoring. By centralizing workflows, it eliminated the need for custom processes, reduced operational costs, and gave legal and compliance teams confidence in meeting regulatory obligations at scale.
- Driving Targeted Marketing with CDP and Data Enablement
Their CDP initiative created a unified view of every customer by linking data across brands and touchpoints. Marketing teams gained the ability to segment audiences with precision, launch personalized campaigns in near real time, and automate manual processes. Built using a domain-driven, data mesh approach, the CDP provided consistent, high-quality data for analytics, measurement, and forecasting, driving both operational efficiency and marketing performance.
- Optimizing Marketing ROI with Advanced Mix Modeling
With support from Bridgenext’s engineering and data science teams, the client implemented advanced MMM frameworks to bring scientific rigor to their marketing investment decisions. The solution measured the true impact of each channel, from TV to social to search, and powered budget optimization tools. This enabled scenario planning, improved attribution, and maximized return on ad spend, which is critical for a business scaling across multiple lines.
Together, these initiatives form a robust, end-to-end data foundation. The results: improved customer experience through personalization, a stronger compliance posture, faster innovation through reliable experimentation, and measurable efficiency in marketing spend. With Bridgenext as a trusted partner for 15 years, they have not only scaled their data operations but also built a resilient, future-ready platform for growth.
Results
Through a deeply established and trusted partnership over the last 15 years, this leading real estate powerhouse and Bridgenext have collaboratively spearheaded transformative innovations. This strategic alliance has consistently delivered significant, measurable outcomes, demonstrably accelerated their growth trajectory while meticulously optimizing the customer experience to ensure unparalleled satisfaction.
- Data Foundation at Scale – Clickstream is now their largest data platform, used daily across product, marketing, analytics, and engineering teams.
- Faster Decision-Making – Real-time event data supports rapid iteration, A/B testing, and product optimization.
- Privacy-First Operations – Automated compliance processes reduced legal and reputational risks while improving audit readiness.
- Personalized Engagement – Unified customer profiles powered highly targeted campaigns, driving improved acquisition and retention metrics.
- Marketing ROI Optimization – MMM insights enabled smarter channel investments, improving return on ad spend and budget efficiency.
- Developer and Team Productivity – Tooling, taxonomy, and automation reduced manual effort, accelerating the delivery of business value.
