Customer Overview
Our client is a leading provider of Applied Behavior Analysis (ABA) therapy for children on the autism spectrum. Operating across multiple U.S. states with thousands of dedicated care professionals, the organization delivers personalized, family-centered care plans. Their approach is designed to empower each child’s development in a nurturing, supportive environment, setting a new standard for excellence in autism care.
Goals
Rapid growth, rising demand for ABA therapy, and operational strain exposed limitations in legacy systems. Manual processes, fragmented workflows, and increasing workforce pressures made it difficult to scale efficiently while maintaining high-quality care. The organization recognized the need for a strategic digital shift, one that would modernize its technical foundation, accelerate access to therapy, and empower clinicians to focus more time on patients rather than administrative tasks.
Key goals included:
- Build a scalable, sustainable technical foundation to serve more families
- Leverage technology as a strategic advantage by modernizing legacy systems
- Use AI and automation to drive innovation in care delivery and operations
- Elevate the experience for both clinicians and families via technology
- Accelerate patient intake, scheduling, and assessments to reduce wait times for therapy
- Boost transparency and parent engagement through a digital care platform to foster trust and better patient outcomes
At its core, the mission remained clear: improve patient outcomes while expanding access to timely, high-quality care.
Solution
The client partnered with Bridgenext to advance their strategic digital roadmap and elevate their digital platforms.
Bridgenext first immersed itself in their ecosystem by understanding patients, caregivers, and therapists. We then partnered with the client team to redesign their digital care platform with robust, sustainable technical architecture, a modern UI/UX, and flexible front‑end modules for rapid, on‑demand feature deployment.
This revamp eliminated legacy concerns with functionality gaps, technical lags, and user experience while maintaining security and compliance measures, and reduced overall operational costs.
The new digital care platform now empowers clinicians and behavior technicians to seamlessly access medical data, monitor patient progress, and implement treatment plans with precision, significantly enhancing patient care and therapy outcomes.
To further enrich the user experience, the updated digital portal with an enhanced UI / UX offers therapists and caregivers tools to analyze parent feedback and plan future sessions.
A modernized frontend architecture now enables rapid, frequent, and on-demand feature deployment. With advanced data analytics and custom data visualization modules, they can now make smarter, faster, and more informed medical decisions.
Bridgenext then shifted focus to help embed enterprise-grade AI technologies into their operations in support of the care delivery process. Together, we’ve co-created an AI ecosystem that centers around real-world impact, from shortening care wait times to empowering staff, improving data accuracy, and enabling better decision-making at every level. The client has turned daily challenges into opportunities to deliver faster access, better continuity, and more personalized care.
- An internal AI assistant resolves 700–800 employee queries weekly, reducing manual effort and freeing staff to focus on patient care.
- AI-powered payer intelligence minimizes billing delays by eliminating manual policy research and reducing administrative errors.
- AI-driven scheduling more effectively matches clinicians to patients, improving consistency and care continuity for better outcomes.
- Daily updates via their digital care platform strengthens family trust through transparent, real-time communication.
- Clinical AI summarization tools cut 6–8 hours from each assessment, enabling faster plan adjustments and increasing available therapy time.
- An AI voice screening agent accelerates behavioral technician interviews and optimizes hiring workflows for faster onboarding.
- Credentialing automation shortens onboarding cycles, reducing patient waitlists and expanding timely access to therapy.
- AI-powered monitoring for safety and drift detection safeguards accuracy, ensuring compliance and protecting patient outcomes.
Their scalable AI architecture supports continued growth and innovation, setting a new benchmark for what digital transformation in healthcare can truly achieve, while keeping patients at the heart of its purpose.
Results
By infusing AI across its care and operational workflows and modernizing its digital platforms, the provider has significantly elevated their operational speed and quality of care. From faster clinical assessments to smarter scheduling and real-time family communication, technology now plays a central role in delivering better care, at scale.
The digital care platform, now enhanced with an AI assistant, empowers their behavioral therapists to manage treatments more efficiently and strengthen communication with families, ensuring greater transparency, continuity, and quality of care.
The client’s AI-first, tech-enabled ecosystem has not only improved patient outcomes and family satisfaction but also delivered measurable gains such as:
- $1.5M annual cost savings through automation across recruiting, onboarding, intake, and shared services
- 6–8 hour reduction in assessment turnaround per case, reducing onboarding time, cutting waitlists, and increasing clinician capacity by ~28%
- 700–800 weekly internal queries automated, improving productivity and reducing administrative burden
By aligning technology with mission-critical care delivery, they have established a scalable model for AI-driven healthcare transformation, one that expands access, strengthens operational resilience, and enhances patient outcomes.
