Mike Welsh, Bridgenext’s Chief Storyteller, was recently featured in an article in Nearshore Americas titled, “Banks Still Have Vast Needs and Some BPOs are Seizing the Moment.”
The article explores a strategic shift in the financial sector, where banks are increasingly partnering with BPOs to navigate mounting regulatory demands and technological advancements.
As Mike Welsh explains, “Regulators are also urging banks to focus on their core activities while leveraging external providers for digital banking, lending, and related services.” He notes that this approach provides independent validation and allows banks to share risk with specialized partners.
This evolution marks a move from simple cost-saving measures to deep, strategic partnerships, positioning BPOs as essential drivers of digital transformation and operational resilience in the banking industry.