India Openings

NOC Engineer

Job ID: NOC-ETP-Pun-1193

Location: Pune

Monitor production systems, applications, and infrastructure for availability, performance, and stability.
Respond promptly to incidents, outages, and alerts; perform root cause analysis and drive resolution.
Work closely with SRE/DevOps teams to improve monitoring, alerting, and system reliability.
Create and maintain detailed runbooks, incident documentation, and SOPs.
Troubleshoot and resolve complex infrastructure and application-level issues across distributed systems.
Perform log analysis, basic scripting, and system diagnostics to support issue resolution.
Participate in 24×7 rotational shift and on-call support as required.
Ensure SLAs and SLOs are met and help reduce MTTR (Mean Time to Resolution).
Maintain dashboards and observability tools to monitor key health indicators.
Contribute to automation efforts for incident response, routine checks, and reporting.
Collaborate with engineering and platform teams to support deployments, upgrades, and maintenance tasks.

5–6 years of experience in NOC, SRE, or DevOps roles in production environments.
Solid understanding of monitoring and observability tools such as New Relic, Datadog, Grafana, Prometheus, or ELK.
Experience with cloud platforms (AWS, Azure, or GCP).
Familiarity with container orchestration tools (Docker, Kubernetes) and infrastructure as code (Terraform).
Strong troubleshooting skills for network, infrastructure, and application issues.
Basic scripting experience in Bash, Python, or similar for automation tasks.
Understanding of CI/CD pipelines and DevOps best practices.
Good communication skills and ability to work in high-pressure environments.
Willingness to work in a 24×7 support rotation and take ownership of issues.