About the Client
The client is one of the most rapidly growing logistics technology companies in the US founded to help shippers, carriers, and logistics service providers thrive in an industry long defined by complexity.
Their vision is simple yet ambitious: empower transportation and logistics enterprises to work smarter, faster, and more efficiently while embracing the realities of supply chain challenges.
To realize this vision, they developed a next-generation, cloud-based Transportation Management System (TMS). The platform consolidates multiple logistics functions into a single, cloud-based platform, delivering enhanced visibility, efficiency, control, and productivity. Designed for large carriers, shippers, and brokers, the solution helps optimize processes, streamline resources, reduce costs, and create a cohesive snapshot of the supply chain.
Goals
With a solid foundation in logistics innovation, the client aimed to scale its next-generation SaaS TMS to meet growing enterprise demand while sustaining its pace of innovation and customer-centric delivery.
They sought a strategic technology partner who could extend engineering capacity, improve delivery, and reinforce operational coverage.
Key Objectives
- Ensure quality at scale while maintaining rapid innovation cycles.
- Strengthen reliability through continuous monitoring and 24×7 technical operations.
- Empower business teams with configurable tools that reduce technical dependencies.
- Scale at speed with an extended, agile engineering team.
Challenges They Wished to Address
- Third-Party Integrations: Reliance on various 3rd party logistics providers generated data integration challenges and reoccurring software expenditures.
- Credential Management: Securely managing multiple credentials required significant technical support and restricted business-user flexibility.
- Documentation: Large volumes of documents created manual workflow bottlenecks, compounded by limited automation and scalability in existing systems.
Solution
The client partnered with Bridgenext to accelerate product development, enhance platform resilience, and scale operational support for the TMS. The multi-year partnership enhances the client’s strong in-house technical expertise with added engineering, analytical, and operational depth across:
- Engineering & Platform Development: A cross-functional engineering team and pod-based model for end-to-end feature ownership.
- 24×7 Technical Operations: Proactive monitoring and uptime and issue remediation etc.
- Functional & Analytical Support: Business Analysts ensure alignment of business with technology, and enhance cloud, API, and database performance for scalability.
- Custom Engineering Solutions: Proprietary API integration framework development for faster data flow while creating a secure, user-friendly credential management tool.
- Collaboration & Governance: Agile governance implemented using GitHub, Jira, and Confluence to further foster their transparent, collaborative, and continuous delivery culture.
Results
Through a strategic and collaborative approach, Bridgenext has helped client to scale their engineering operations and platform reliability, further strengthening their position as a leader in enterprise logistics software. Key benefits resulting from our continued partnership include:
Key Outcomes:
- Successful rollout and continuous enhancement of their platform, delivering unified control and operational visibility.
- Accelerated release cycles, enabling faster go-to-market and improved customer experience.
- Enhanced platform resilience through 24×7 monitoring and support operations.
- Optimized development efficiency via pod-based engineering teams and cross-functional collaboration.
