The transport and logistics (T&L) industry is undergoing a seismic shift, thanks to the transformative power of AI and automation. In a sector traditionally slow to adopt tech innovation, AI is now enabling faster quoting, smarter customer interactions, and streamlined operations – all while helping companies retain loyal customers in a fiercely competitive market.
Bridgenext’s Foster Kaman contributes to Nicole Willing’s latest article at CX Today, “AI Is Transforming How Logistics Brands Serve and Retain Customers,” which dives into how AI is reshaping the T&L landscape. From automating quotes to providing actionable insights for sales teams, AI is empowering logistics firms to move faster, work smarter, and deliver better customer experiences. But success hinges on clean data, strategic implementation, and a focus on outcomes – not just use cases.